Frequently Asked Questions
Everything you need to know about your gear and your run.
How do I know if I am wearing the right size running shoe?
We recommend a thumbnail's width of space between your longest toe and the end of the shoe. If you experience numbness or tingling, you may need a wider width or a different lacing technique.
What is your return policy for worn running shoes?
We offer a 30-day 'Run and Decide' guarantee. If your shoes aren't working out after a few runs, you can return or exchange them for a different model, even if they've been worn outside.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days. Orders placed before 2:00 PM EST are typically processed the same day.
When should I replace my running shoes?
Most high-quality running shoes should be replaced every 300 to 500 miles, depending on your running surface, body weight, and gait cycle.
Do you offer professional gait analysis?
Yes, we offer complimentary in-store gait analysis at all Pacers Running locations to help you find the perfect shoe for your specific biomechanics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and interest-free installments via Afterpay.